Dedicated Support for Your Business
Our team of consultant-grade application and technical experts provide you with a wealth of experience in supporting mission-critical systems. We monitor and manage your solutions so you don’t have to – allowing you to focus on growing your business.
Service Desk
We keep your operations running smoothly, giving you the accounting and technology insight you need.
Support Teams
From systems reviews to upgrades and training, we help you reduce risk and improve resilience.
Resolution Management
Our experts keep your systems up-to-date, error-free and running at optimal speed day in, day out.
The latest update from service desk:
Streamlined ticketing system
Service Desk now features even more responsive support. Get remote dial-in in minutes through the state-of-the-art ticketing system.
Service Desk Goes Global
Experience a globally local service, with application and technical consultants across Europe and the US.
Unit4 Financials V15 Support Added
Service Desk now provides application and technical support for V15 of Unit4 Financials and associated modules and add-ons.
Carbon-Neutral Target Achieved
With Millennium Outsourced Service Desk, 100% of support is carried out remotely - helping clients achieve their sustainability goals.
"For the past two years we have been able to rely on Millennium’s Service Desk and are happy that we found a highly competent and responsive partner to work with. Their ability to apply their knowledge about systems and finance and accounting requirements to our needs are second to none."
- Stefan Klotz, Manager Accounting and Controlling, Thermo Fisher
"BlueBay has been using Millennium Consulting as our CODA support service for circa 5 years. I have always found the team to be very personable with a keen and willing approach to solve any issues that we have raised, as well as making the CODA version upgrades a relatively painless task. The helpdesk team have always provided confidence that their knowledge base is excellent. I am more than happy to recommend Millennium."
- Darren Clark, Manager - Financial Planning & Analysis, BlueBay Asset Management
"Use of the support portal is easy and effective – offering that one focal point for sharing and updating information for all to see. The service desk team are very efficient and knowledgeable, on hand with to assist with any requirement asked of them."
- Matthew Brett, IT Applications Support Lead, The Orders of St John Care Trust
"We have used Millennium’s Service Desk for a number of years. In our experience, the service received has been excellent. The staff are responsive and their knowledge is exceptional."
- Matthew Capps, Financial Controller, Kingsley Healthcare
USE CASE : Maher Terminals
Success in logistics is about throughput, control and safety. Operating a major cargo in New York, this is what Maher excels in as it manages the flow of millions of containers every year. However, the growing complexity of its business was becoming a challenge for the finance function.
USE CASE : Yancey Bros. Co
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Deliver Improved Business Resilience
At busy times for your business, it can be difficult to stay on top of app-focused tasks such as adding and training new users. Our expert team is on hand to assist or even take over these processes – helping you to free up key resources, reduce risk and stay up-to-date with the latest changes.
Maintaining applications can be a tricky and time-consuming task. That is why we work with you to put together a schedule to make sure every required maintenance task is carried out by either the Millennium Service Desk Applications team – or your own team, with our support.
System failures are a major barrier to productivity, and can be resource-intensive to fix. With a wealth of experience in supporting Unit4 Financials and other systems, there are not many technical issues our teams have not seen and resolved. When issues arise, our team can provide remote support within minutes to investigate and resolve the problem.
It is essential to keep your systems up-to-date, error-free and performing optimally. That is why our expert technical consultants monitor and maintain your software solutions so you don’t have to. From new release installs to environment monitoring and technical reviews, we take care of any required systems maintenance you may need.
Our Service Desk team also includes experienced trainers, allowing us to provide remote training for your staff. Whatever support you need (from beginner to advanced-level), it is as simple as raising a training request. Our team will then work with you to create the right agenda and arrange the best time to deliver your training.
Discover our products designed to enhance your Unit4 Financials processes.
Contact us for further details
Looking for support with your software? Submit your details and one of our service practitioners will be in touch.