for Unit4 ERP and ERPx
Achieving long-term success with your Unit4 system requires more than generic support. In this blog post, Chris Peall, Director of Professional Services at Millennium Consulting explains how Millennium+ is a flexible, cost-effective framework that allows you to access precisely what your business needs to gain maximum advantage from your Unit4 solution.
Most business software calls for at least some expert input for ongoing support and optimisation. Unit4 ERP is a case in point. The solution equips you to integrate key business functions, eliminate data silos, and automate many of your most resource-hungry data processing and reporting tasks while delivering a rich seam of insights to support data-driven decision-making. It’s a lot. And to get the most out of this type of feature-rich application, it demands more than just the occasional walkthrough and a series of templates.
Bridging specific knowledge gaps
Businesses differ widely when it comes to the level and nature of support they require. Many of the organisations we work with benefit from frequent on-demand support and troubleshooting. Others already have significant internal Unit4 experience to draw on. However, especially with new and evolved functions arriving via Unit4’s continuous release process, they still need help getting the most out of new additions.
Every business is different, and when it comes to ERP support, you shouldn’t be pigeonholed into a package that either fails to bridge your gaps or is irrelevant to your business needs.
What is Millennium+?
Our Millennium+ framework provides Unit4 ERP and Unit4 ERPx customers with fully tailored support packages. As a result, you get the level and type of input you need, when you need it, and with the cost-efficiency and certainty that comes with a package approach.
What does Millennium+ consist of?
First and foremost, your Millennium+ package is tailored to meet your business needs. Depending on your circumstances, key elements of your package can include the following:
- On-demand day-to-day support for all modules and areas of the product
- Disaster recovery
- Personalised knowledge transfer
- Systems health check/ecosystem optimisation
- Implementation of new modules
- Integrations
Is Millennium+ a help desk?
Millennium+ is similar to a traditional help desk in some respects. However, it is much broader in scope – as well as being more proactive – than a traditional help desk setup.
Who provides the support?
Our team comprises a group of highly experienced individuals – both in our office and associate consultants – who constantly monitor inbound support requests via a portal.
Many routine support requests tend to be resolvable at this first point of contact. Where there is a need to escalate, there are always Unit4 ERP experts within easy reach across the organisation (one of the main benefits of being a Unit4 ERP Services Partner!).
What type of requests does the support cover?
The traditional help desk model tends to be confined to a relatively narrow range of technical issues and user queries (i.e. day-to-day troubleshooting). We certainly cover all of that. But alongside this, it also covers things like optimisation, integration, assistance with migration projects, and user training. Accounted for in 15-minute increments, it can all be part of your package.
For example, a user may have an urgent data issue. They submit a request, and we can jump right in and provide immediate assistance. At the same time, you realise that users will benefit from training relating to the issue raised in that request. We can plan this out and deliver it for you. And it’s all included in the same package.
What is Millennium+ personalised knowledge transfer?
Millennium Consulting can deliver whatever knowledge, guidance, or training you need in whatever method works best for your organisation.
Training can be conducted on-site or through our ever-popular remote sessions. We have a training manager who works across all our business units. So, whether it’s a one-on-one best practice update, an onboarding session for some of your new starters, a Microsoft Teams classroom with an entire team of your colleagues logged in, or an on-site workshop, we can provide it. All delivered within your Millennium+ subscription, with no uplifts for different delivery methods or caps on the number of attendees.
What is Millennium+ systems health check/ecosystem optimisation?
When you first implemented your Unit4 system, it closely aligned with your organisation’s expectations. Over time, your version of the system has evolved; you’ve implemented some (but not all) upgrades, various add-ons have arrived at different points, and some features you used to rely on have somehow fallen out of favour. And, of course, your business has changed, too. What you expect from planning, reporting, and strategic management software may have diverged significantly from when you first implemented your system.
Our systems health check speaks to this reality.
A useful starting point involves us going in and speaking to the teams who use the solution daily and senior stakeholders. Through consultation, we address the following types of questions:
- What specific questions do you want your ERP system to answer?
- How well does your existing system meet your needs, and what’s missing?
- What pain points are users experiencing?
- How can existing processes be made more efficient?
- What other systems / digital transformation initiatives do you have in play, and how successfully does Unit4 ERP integrate with these other elements?
Cataloguing our findings, we can then analyse your setup and processes and produce a white paper detailing a prioritised matrix of recommendations, from the low-hanging fruit changes you can make right now at little or no cost to more significant changes to consider in the future.
How does Millennium+ deliver full transparency?
Have you ever had a service agreement where you constantly wondered whether it’s all worth it? At Millennium Consulting, we take a very different approach.
Transparency is fundamental for any successful long-term relationship. A big part of this should mean complete openness to how your package is being put to work (in other words, that all-important question of where, precisely, your money is going).
Using Power BI, we give you a near real-time multidimensional reporting suite, giving you full visibility of progress and budget across all work streams. You can see how your requests are managed, their breakdown, how long they take, who’s submitting them, who’s dealing with them, and related comments.
Our Packages
Tiers can be frustrating, especially when you’ve signed up only to realise later that the input you need is several notches up from the level you’ve agreed to and budgeted for.
Millennium+ is different. Every package opens every avenue of our expertise right across our business. So even if you buy the minimum amount of time from us (eight hours in a 12-month rolling period), you can access our entire professional service team.
This includes:
- The core central support team
- Input as and when required from project managers, solution architects, enterprise architects, test managers, and developers across multiple disciplines
- Input beyond the ERP realm, including building up your capabilities across advanced planning and analytics, evolving compliance reporting needs, big data, AI, and advanced automation
For example, for a general appraisal of your needs, one of our business analysts can join you for a call, capture some requirements, deliver detailed recommendations, and it can all be billed against your time.
With Millennium+, no area of digital transformation is out-of-bounds. Whatever blend of expertise you will benefit from most – from routine troubleshooting and report optimisation to hands-on input on your next major data-driven project – it’s all at your fingertips.
Find out more
Get in touch to learn more about Millennium+ and explore putting together a cost-effective package that is fully aligned with your needs.
(Article written and published January 2025)