Our team comprises a group of highly experienced individuals – both in our office and associate consultants – who constantly monitor inbound support requests via a portal.

Many routine support requests tend to be resolvable at this first point of contact. Where there is a need to escalate, there are always Unit4 ERP experts within easy reach across the organisation (one of the main benefits of being a Unit4 ERP Services Partner!).

The traditional help desk model tends to be confined to a relatively narrow range of technical issues and user queries (i.e. day-to-day troubleshooting). We certainly cover all of that. But alongside this, it also covers things like optimisation, integration, assistance with migration projects, and user training. Accounted for in 15-minute increments, it can all be part of your package.

For example, a user may have an urgent data issue. They submit a request, and we can jump right in and provide immediate assistance. At the same time, you realise that users will benefit from training relating to the issue raised in that request. We can plan this out and deliver it for you. And it’s all included in the same package.

Millennium Consulting can deliver whatever knowledge, guidance, or training you need in whatever method works best for your organisation.

Training can be conducted on-site or through our ever-popular remote sessions. We have a training manager who works across all our business units. So, whether it’s a one-on-one best practice update, an onboarding session for some of your new starters, a Microsoft Teams classroom with an entire team of your colleagues logged in, or an on-site workshop, we can provide it. All delivered within your Millennium+ subscription, with no uplifts for different delivery methods or caps on the number of attendees.

Have you ever had a service agreement where you constantly wondered whether it’s all worth it? At Millennium Consulting, we take a very different approach.

Transparency is fundamental for any successful long-term relationship. A big part of this should mean complete openness to how your package is being put to work (in other words, that all-important question of where, precisely, your money is going).

Using Power BI, we give you a near real-time multidimensional reporting suite, giving you full visibility of progress and budget across all work streams. You can see how your requests are managed, their breakdown, how long they take, who’s submitting them, who’s dealing with them, and related comments.

Tiers can be frustrating, especially when you’ve signed up only to realise later that the input you need is several notches up from the level you’ve agreed to and budgeted for.

Millennium+ is different. Every package opens every avenue of our expertise right across our business. So even if you buy the minimum amount of time from us (eight hours in a 12-month rolling period), you can access our entire professional service team.

This includes:

• The core central support team
• Input as and when required from project managers, solution architects, enterprise architects, test managers, and developers across multiple disciplines
• Input beyond the ERP realm, including building up your capabilities across advanced planning and analytics, evolving compliance reporting needs, big data, AI, and advanced automation

For example, for a general appraisal of your needs, one of our business analysts can join you for a call, capture some requirements, deliver detailed recommendations, and it can all be billed against your time.

With Millennium+, no area of digital transformation is out-of-bounds. Whatever blend of expertise you will benefit from most – from routine troubleshooting and report optimisation to hands-on input on your next major data-driven project – it’s all at your fingertips.