SunSystems Support Services
Support, maintain, enhance and enrich your ecosystem with Millennium+
Our team is ready to provide the support you need.
No in-house expertise? We’ve got you covered.
Millennium+ provides access to our expert team, acting as an extension of yours to optimise systems, solve challenges, and drive growth.
Knowledge gaps holding you back? We’ll bridge the gap.
We offer tailored training and support to equip your team with the skills needed to maximise system potential.
Lacking out-of-hours support? We’re here to help.
Our global team is here to provide timely assistance, minimising downtime and keeping your operations running smoothly.
The benefits:
Tailored to suit your needs
Collaborative support, not just reactive
Tiered packages with cost certainty
Planned integrations and upgrades
Immediate support for all modules
30 years supporting SunSystems clients
Our expert teams, ready to support you
Our dedicated teams provide specialised support across all areas of your business. From technical and functional expertise to change management and innovation, we deliver tailored solutions and continuous support to ensure your success.
Explore our teams below:
Core SunSystems Product Team
On-hand Functional & Technical support
SunSystems Project Team
Functional & Technical expertise
Change Management Team
Program Directors
Enterprise Architects
Project Managers
Business Analysts
Solutions Architects
Test Managers
Full Test Team(s)
Training Managers
Trainers
Development and Research Team
Full Stack Developers
Web Development
App Development
Back-end Development
Robotic Process Automation
Artificial Intelligence
Drone Programming
Packages
Any project in your architectural landscape that touches on Aptitude – we can help!
FAQs
Tickets can be raised by emailing the dedicated Millennium+ email address.
We aim to update your ticket within two hours and for break-fix (incident management) tickets our aim is to close them within 24 hours, but we can tailor this based on your requirements.
We use Power BI to provide you with a multidimensional reporting capability.
Our Millennium+ team are all highly experienced consultants who, between them, have over 250+ years of ERP experience, so it is unlikely you will have a problem we have not seen and resolved in the past. Many of our consultants are also qualified accountants.
You prepay for the service and then draw down on the days you have bought as and when needed. The benefit of a Millennium+ contract is you can use the time for any activity you wish to undertake rather than purely service desk type activities.
Get in touch with our experts today
Ready to enhance your SunSystems solution?
Our expert team offers support at every step, whether you need technical help, functional expertise, or customised solutions.
Contact us today to discuss how we can optimise your systems and drive your business forward.