Delivering the future: How Icorp transformed Yodel’s billing and payment system

Yodel, one of the UK’s leading parcel delivery companies, handles millions of deliveries every week. With over 49 sites nationwide and a wide-reaching network of partners, Yodel prides itself on efficiency, reliability, and customer-centric services. From fashion and leisure to health, beauty, and specialist handling for delicate items such as wine and flowers, the company continues to refine its operations. This strong position today has been achieved through a complete transformation of the IT landscape. A major aspect of this transformation has been the overhaul of Yodel’s billing system. Billing is a crucial yet often overlooked element of logistics that drives both efficiency and accuracy in operations.

To explore this evolution, we spoke with Ashraf Adil, Director of DevOps & IT Operations at Yodel who has been with the company for over ten years. Having worked with the system throughout his tenure, Ashraf offers valuable insights into the journey from fragmented legacy systems to a smooth, automated invoicing process.