Unit4 have announced an upcoming security enhancement:
Multi-Factor Authentication (MFA) will be made available for regular users accessing Unit4 Cloud services via Citrix, starting May 13, 2025.
This feature is optional and can be enabled at your organisation’s discretion. Citrix access will continue to function as it does today unless your designated Citrix administrator chooses to apply the policy to users.
Full setup instructions and supporting documentation for Citrix administrators will be shared closer to the go-live date to support a smooth implementation for those who choose to enable it.
FAQs
This is part of our ongoing commitment to enhance security across our cloud services. MFA adds a second layer of authentication, reducing the risk of unauthorised access, especially for users accessing Citrix-based environments.
No. MFA is optional and fully self-managed. Citrix access will continue to function as it does today unless your organisation chooses to enable MFA for selected users.
Email-based one-time passcodes (OTP) offer a secure and universally accessible method that does not require additional devices or app installations. It’s simple to deploy and use, especially in environments where mobile access is restricted or unavailable.
Your organisation’s designated SuperUser(s) can decide whether to enable MFA for regular Citrix users. Unit4 provides documentation to guide them through the process.
Yes. MFA is fully configurable at the organizational level. SuperUsers can enable it selectively based on your internal security policies and user roles.
Please ensure the user’s email address is correct and accessible. We recommend verifying email records in advance. If issues persist, contact your internal administrator or Unit4 support for assistance.
Published May 2025
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